Privacy Policy
1. Information We Collect

To provide you with our premium storytelling and recording services, we may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, and physical address when you book a consultation, fill out a contact form, or schedule a recording session.
• Recording Data: Audio and video recordings, photographs, and written prep-sheet notes created during the discovery and recording phases of our Services.
• Payment Information: Billing details and credit card information. (Note: We use secure, third-party payment processors and do not store your full credit card information on our servers).
• Website Usage Data: Information automatically collected when you visit our Site, such as your IP address, browser type, operating system, and browsing behavior, collected via cookies or similar tracking technologies.

2. How We Use Your Information

We use the information we collect strictly to deliver and improve our Services, specifically to:

• Schedule, coordinate, and conduct your Pre-Interview Discovery calls and recording sessions.
• Edit, produce, and deliver your Final Deliverables (the podcast-style audio files).
• Process payments and issue invoices/receipts.
• Communicate with you regarding your project, support requests, or service updates.
• Analyze website traffic and improve our Site's user experience.

3. How We Protect Your Stories and Data

We treat your personal history with the utmost respect and confidentiality.

• Your audio files, transcripts, and final episodes are stored on secure servers with restricted access.
• We will never use your audio, likeness, or story for public marketing, social media, or our public portfolio without your explicit, separate written consent.
• We do not sell, trade, or rent your personal identification information or your life stories to others.

4. Sharing Your Information

We only share your information with trusted third parties who assist us in operating our business and providing our Services, such as:

• Secure cloud storage providers used to host and deliver your digital archives.
• Payment processors for secure billing.
• (If applicable) Professional, confidential transcription services.

These third parties are bound by strict confidentiality agreements and are prohibited from using your data for any other purpose.

5. Your Rights and Choices

Depending on your location (including rights under the California Consumer Privacy Act for California residents), you may have the right to:

• Request access to the personal data we hold about you.
• Request corrections to any inaccurate or incomplete data.
• Request the deletion of your personal data or raw recording files (subject to certain exceptions, such as data needed to complete a transaction or comply with legal obligations).
• Opt-out of any non-essential cookies or marketing communications.

6. Data Retention

We retain your finalized audio files and associated project data for a limited period after delivery to ensure you have time to download and secure your digital archive. After this retention period, or upon your explicit request, raw recordings and project files may be permanently deleted from our servers.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us using the contact form provided on this website